Create and process Delivery orders

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I. Purpose

II. Instruction steps

1. Create a Delivery Order

2. Collect payment for the Delivery order

III. Notes

1. Hold orders when advance payment is required

2. Add items using PLU codes

I. Purpose

Help cashiers create and process delivery orders, record delivery information, add items and quantities, and capture customers’ special requests so orders can be prepared, packed, and handed over for delivery.

Cashiers can also apply item discounts and complimentary items, send orders to the Kitchen/Bar, print bills for delivery staff, and collect payments, including promotions, tips, and payments by cash, card, or Gift card.

II. Instruction steps

1. Create a Delivery Order

Select Delivery as the service type.
On the Order entry screen, enter the delivery information, then tap Done.
Tap the requested items in the menu list. Each tap adds one serving. For larger quantities, tap the Quantity field next to the item to enter the quantity directly.
If the customer has special requests, tap the item or the icon to record the instructions.
To apply an item discount or offer a complimentary item, tap the icon Note: If an item was added by mistake, tap the icon next to the item to remove it.
After entering the order information, tap Fire to send the items for preparation.

If the customer wants to pay immediately, tap Pay. The system automatically sends the items to the Kitchen/Bar for preparation and prints the bill for the delivery staff.

2. Collect payment for the Delivery order

Open the order list and select Delivery.
Select the order to be delivered, then tap Pay.
Tap the icon and select the applicable promotions.
Enter the tip amount.
Select the payment method:
- Cash or card: Select the corresponding payment method, then enter the amount received or select one of the suggested amounts.
- Gift card: Tap the icon and enter the customer’s card information.

III. Notes

1. Hold orders when advance payment is required

If the restaurant has configured advance payment for takeout and delivery orders that meet a specified order-value threshold, the Hold button appears on the order screen.