Offer free item

I. Purpose

This feature allows restaurants to create free-item promotions, enabling them to offer complimentary food or beverages to customers as part of a promotional campaign.

II. INSTRUCTION STEPS

Follow the steps below to create a bill discount promotion.

1. Select the Promotion Type

1. On the Dashboard, go to Promotion.
2. Click the arrow icon next to Add promotion.
3. Select Free item.

2. Enter Promotion Information

In the Promotion tab, enter the required information for the promotion.

2.1. General Information

• Promotion name: Enter a unique name for your promotion.
• Promo code: Enter a specific code that customers can use to redeem the discount.
• Date Range: Select the Start date and End date for the promotion.
• Time & Day Scheduling:
  • Apply by time: If enabled, you can set a specific Start time and End time (e.g., 07:00 AM to 10:30 AM).
  • Apply on days: If enabled, you can select specific days of the week (Mon, Tue, Wed…) for the promotion to be active.

2.2. Discount Configuration

• Quantity: Enter the number of free items.
• Apply for: Select the scope of the discount from the dropdown menu:
  • Items: Apply the discount to specific, individually selected items.
  • Item categories: Apply the discount to an entire category of products

For example, apply the discount to specific categories.

If you select Item categories under the Apply for field, follow these steps to choose your categories:

1. Click the Approve button to add the selected categories to your discount list.
2. Check applicable categories and click Accept to confirm your selection.

Note: You can remove a category from the list at any time by clicking the Trash icon next to its name.

3. Set Application Conditions & Limitations

3.1. Application Conditions

Choose one of the following logic types to determine when the promotion becomes active:

1. No condition requirement

The discount is applied to every eligible bill automatically, regardless of the total amount or items purchased.

2. Total amount in a bill

The discount only becomes valid once the bill’s subtotal reaches a specific minimum threshold.

• How to configure:
  1. Select Total amount in a bill.
  2. Enter the minimum required amount in the input field (e.g., $50.00).
• Best for: Encouraging customers to spend more to unlock a reward (e.g., “Spend $50 to get 10% off”).

3. Required quantity

The discount is triggered only when a specific item or a specific quantity of items is included in the order.

• How to configure:
  1. Select Required quantity.
  2. Click the Search items field to find the specific product.
  3. Or click Approve to add the item to the condition list.
  4. Check the applicable items and click Select.
  5. Enter the required number in the Quantity column.
• Best for: Promoting specific menu items or bundles (e.g., “Buy 3 Burgers to get a free drink”).

3.2. Limitations

To protect your profit margins and prevent promotion abuse, you can enable the following constraints:

1. Global Usage Limit

• Setting: Limit the total number of times this discount can be used
• Function: Sets a maximum cap on how many times the promotion can be redeemed across your entire restaurant/system.
• Example: “Only the first 100 customers can use this code.”

2. Maximum Discount Cap per Bill

• Setting: Maximum discount amount on bill
• Function: Limits the actual dollar amount the customer can save on a single transaction, even if the percentage calculation would result in a higher number.
• Example: A 10% discount with a $25 cap. If a customer’s bill is $300, the 10% discount is $30, but the system will only apply $25.

3. Per-Customer Usage Limit

• Setting: Number of times guest can apply this reward
• Function: Restricts how many times a single customer (identified by their profile/contact info) can redeem the same promotion.
• Example: “This coupon can only be used once per customer.”

 3.3. Select Applicable Sales Channels

Define where the promotion will be active and visible:

• Automatically apply this promotion program upon checking out on the point of sales: If enabled, the system will apply the discount automatically without staff intervention (only available if “No condition requirement” is selected).
• Only owners have the right to use this promotional program on the point of sales: Restricts the ability to trigger this promotion to Owner-level users only.

Click Save to activate the promotion.

Have a nice day!