I. Purpose
The cashier can quickly cancel online orders paid by card at the customer’s request.
II. Instruction steps
1. Cancel incomplete orders
For the incomplete orders placed on the online ordering page, you can cancel at Orders hub. Go to Orders hub.
On the order to be canceled, click the icon 
and select Cancel.
Select reason and click Yes, Cancel it.
Select Online payment.
And it’s refunded successfully.
2. Cancel completed orders
For the completed orders placed on the online ordering page or QR Ordering, you can cancel at Transactions or Receipts.
a. Cancel at Transactions
Go to Transactions.
On the order to be canceled, click the icon 
and select Refund payment.
Select reason and click Yes, Refund it.
Select Online payment.
b. Cancel at Receipts
Go to Receipts.
On the order to be canceled, click the icon 
and select Refund receipt.
Select reason and click Yes, Refund it.
Select Online payment.
Have a nice day!
