Multi‑Station Workflow Configuration for Kitchen Processing

I. Purpose

This feature enables Restaurant Managers to configure multi-step kitchen workflows for menu items that require multiple preparation stages, automatically routing items to the appropriate kitchen stations based on the actual operational process.

II. Instruction steps

1. Configure Multiple Stations

Step 1: Enable Multiple Stations

1. On the Dashboard, go to Settings.
2. Select Sales.
3. Scroll down to the Kitchen section.
4. Click the Edit icon.
5. Check Multiple stations.
6. Click Save to apply the changes.

When prompted, click Yes to confirm.

Step 2: Configure Kitchen Stations

Click Settings to configure the kitchen stations.

⚠ Important:
To use this feature, you must select No device for the applicable kitchens.

Step 3: Create a Workflow

1. Click Add workflow.
2. Enter the Workflow name.

If the item is processed step by step (Sequential Processing)

• Click the plus icon on the right (horizontal layout).
• Select the kitchen for each step in the sequence.
• Each station will complete its step before passing the item to the next station.

If multiple kitchens process the item at the same time (Parallel Processing)

• Click the plus icon below (vertical layout).
• Select the kitchens that will work simultaneously.
• Then click the plus icon on the right to add a final kitchen station responsible for completing the item before serving the guest.

The workflow is now configured for multi‑station kitchen processing.

2. Apply Workflow to Existing Items

Step 1: Access Quick Edit

1. Go to the Items tab.
2. Click the icon and select Quick Edit.

Step 2: Display Workflow Columns

1. Click the settings icon
2. Check Kitchen workflow and Workflow to display these columns in the table.

Step 3: Assign Workflow to Items

1. In the row of the item you want to configure, select Station flow.
2. In the Workflow column, choose the appropriate workflow.

Repeat the same steps for other items as needed.

Click Save to apply the changes.

The selected items are now successfully assigned to the configured workflow.

3. Edge Cases & Troubleshooting Guide

3.1. Switching KDS Mode While Orders Are Being Processed

You attempt to change the KDS mode on the Back Office (BE) while there are active or incomplete orders.

• The system will prevent the mode change if there are outstanding orders (unpaid, partially paid, or paid) in the Current/Schedule tabs.
• A warning message will appear:
  “Unable to change the KDS mode: Kitchen tickets are currently being processed.”

Required Action

Wait until all active orders are completed before switching the KDS mode.

3.2. Switching Between Single and Multi‑Station Mode

You change the KDS configuration from Single Station to Multiple Stations (or vice versa).

On Back Office (BE):
You will see a confirmation message:

“After changing the mode, you need to log in again on KDS. Are you sure you want to continue?”

On KDS Device:

“You have changed the KDS mode. For smooth operation, please log in again.”

Required Action

All KDS devices must log out and log in again to refresh the workflow configuration.

3.3. Deleting a Workflow Currently Applied to Items

You delete a workflow that is currently assigned to menu items.

• A confirmation popup appears:
  “Are you sure you want to delete the selected workflow?”
• If confirmed:
  • The workflow is deleted.
  • Items using that workflow will automatically switch to Single Station mode and revert to their previous kitchen configuration.

3.4. Modifying Kitchen Configuration Within a Workflow

You change the kitchen setup inside an existing workflow.

• For active (in‑progress) orders:
  The system continues using the old workflow until those orders are completed.
• For new orders (after clicking Save):
  The updated workflow configuration will apply.

3.5. Changing Kitchen Device Configuration

You switch a kitchen from “No Device” to a device-enabled station.

• If the kitchen is the only step in a workflow:
  The system will display a warning:

  “This kitchen is the only station in the only step of [Workflow Name]. The workflow will be deleted.”

• If confirmed:
  The workflow will be deleted immediately.

3.6. Completing a Ticket at Central KDS While Items Are Unfinished

You attempt to mark the entire ticket as done while some items in previous steps are not finished.

The system will block the action and display:

“Order has not been finished at the previous steps.”

Required Action

Complete all required steps before marking the ticket as done.

3.7. Handling Order Undo Time (Multiple KDS Devices)

Multiple KDS devices share the same kitchen.

• Each KDS may have a different Undo Time setting.
• When marking an item as complete:
  • The item moves to the Done tab after its configured undo countdown.
  • If another KDS has a longer countdown, the system maintains the correct status accordingly.
  • Errors may appear if timing conflicts occur.

Required Action

Ensure all KDS devices in the same kitchen use consistent Undo Time settings.

3.8. Network Disconnection (KDS Reconnect)

The KDS temporarily loses network connection.

Once the network is restored:

• All orders and items will display their exact status as before the disconnection.
• No data is lost.

Have a nice day!