Refund Payment Manually

I. Purpose

This feature allows restaurants to manually refund a payment.

II. Instruction Steps

Prerequisite: Before using this feature, enable PAX Terminal Configuration in Settings → Payment Terminal.

1. On the POS, select Sale.
2. Enter the amount to be charged.

Enter the payment amount and choose one of the following payment methods:

Option A: Card Payment

The system will send the payment amount to the card terminal to process the transaction.

• If the transaction is successful, the system displays: “Refunded successfully.”
• If the card terminal fails to process the payment or the request is unsuccessful, the system displays: “Refund Failed.”

Click Cancel to return to the payment entry screen and retry the transaction.

Option B: Manual Card Entry

The system will open a form for you to enter the card details manually.

1. Enter the Card number.
2. Enter the Expiration date.
3. Click Enter to submit.

If the transaction is successful, the system displays: “Refunded successfully.”

The manual payment has been processed successfully.

Have a nice day!