I. Purpose
The restaurant can restore previous orders in case of incorrect payment.
II. Instruction Steps
Step 1: Assign Permission
Note: The Re-Open feature is enabled by default only for the Owner and Manager roles.
- On the management page, go to System settings / Role management.
2. Select the employee you want to grant the Re-Open permission to.
3. In the Assign role section, choose Sales roles / Reporting.
-
- Under Receipts, check View receipts / Re-open to allow restoring previous orders.
Then click Save.
Step 2: Perform Re-Open in Case of Incorrect Payment
On POS, select Receipts.
Find the receipt with Refund status, click the icon 
and select Re-Open.
The system will display a new order containing the same information as the original order, allowing you to edit and process payment as usual.
(The system will generate a new order number and receipt number.)
III. Notes
- If the table is currently occupied, after updating the order and clicking Fire or Pay, a warning message will appear, allowing you to select another table.
2. If all tables are occupied, after updating the order and clicking Fire or Pay, a warning message will appear, allowing you to select a different service type.
3. The Re-Open feature can only be used for receipts that generated a Refund Receipt on the same day.
4. The system does not currently support Re-Open for orders created via QR Ordering or Online Ordering.
Have a nice day!
