Re-open order or transactions in case of incorrect payment

I. Purpose

The restaurant can restore previous orders in case of incorrect payment.

II. Instruction Steps

1. Assign the Re-open Permission

Note: The Re-open permission is enabled by default for the Owner and Manager roles.

1. On the Dashboard, go to Settings → Staff.
2. Open the Manage Roles tab.
3. Click the Edit icon next to the role you want to update.
4. Select Report.
5. Scroll down to the Receipts section.
6. Check Re-open.
7. Click Save to apply the changes.
   

2. Perform Re-Open in Case of Incorrect Payment

On POS, select Receipts.

Find the receipt with Refund status, click the icon and select Re-Open. This section allows you to re-open refunded invoices or fully refunded transactions, even after the entries have been closed.

The system will display a new order containing the same information as the original order, allowing you to edit and process payment as usual.
(The system will generate a new order number and receipt number.)

III. Notes

1. If the table is currently occupied, after updating the order and clicking Fire or Pay, a warning message will appear, allowing you to select another table.

2. If all tables are occupied, after updating the order and clicking Fire or Pay, a warning message will appear, allowing you to select a different service type.

3. The Re-Open feature can only be used for receipts that generated a Refund Receipt on the same day.

4. The system does not currently support Re-Open for orders created via QR Ordering or Online Ordering.

Have a nice day!