Multi‑Station Workflow – Edge Cases & Troubleshooting

1. Switching KDS Mode While Orders Are Being Processed

• The system will prevent the mode change if there are outstanding orders (unpaid, partially paid, or paid) in the Current/Schedule tabs.
• A warning message will appear:
  “Unable to change the KDS mode: Kitchen tickets are currently being processed.”

2. Switching Between Single and Multi‑Station Mode

On Back Office (BE):
You will see a confirmation message:

“After changing the mode, you need to log in again on KDS. Are you sure you want to continue?”

On KDS Device:

“You have changed the KDS mode. For smooth operation, please log in again.”

3. Deleting a Workflow Currently Applied to Items

• A confirmation popup appears:
  “Are you sure you want to delete the selected workflow?”
• If confirmed:
  • The workflow is deleted.
  • Items using that workflow will automatically switch to Single Station mode and revert to their previous kitchen configuration.

4. Modifying Kitchen Configuration Within a Workflow

• For active (in‑progress) orders:
  The system continues using the old workflow until those orders are completed.
• For new orders (after clicking Save):
  The updated workflow configuration will apply.

5. Changing Kitchen Device Configuration

• If the kitchen is the only step in a workflow:
  The system will display a warning: “This kitchen is the only station in the only step of [Workflow Name]. The workflow will be deleted.”
• If confirmed:
  The workflow will be deleted immediately.

6. Completing a Ticket at Central KDS While Items Are Unfinished

The system will block the action and display: “Order has not been finished at the previous steps.”

7. Handling Order Undo Time (Multiple KDS Devices)

• Each KDS may have a different Undo Time setting.
• When marking an item as complete:
  • The item moves to the Done tab after its configured undo countdown.
  • If another KDS has a longer countdown, the system maintains the correct status accordingly.
  • Errors may appear if timing conflicts occur.

8. Network Disconnection (KDS Reconnect)

Once the network is restored:

• All orders and items will display their exact status as before the disconnection.
• No data is lost.