Configure and use self-service waitlist

I. Purpose

The self-service waitlist feature allows the restaurant to:

• Let guests add themselves to the waitlist without staff assistance.
• Reduce front-desk workload, eliminate data-entry mistakes, and show an accurate ETA (Estimated Time of Arrival) based on your table-turn and cleaning times.
• Enable POS staff to monitor, reorder, and send “Table ready” notifications directly from the POS device.

II. Instruction steps

1. Configure self-service waitlist on the dashboard

1. On the dashboard, go to Booking app → Settings → Waitlist settings
2. Configure Table cleaning time, Table configuration, Required information, Suggested tags, and Automatic SMS
3. Click Save.

2. Add a Guest to the Waitlist (POS – Guest View)

1. Go to Booking
2. On Waitlist tab, click Add waitlist.
3. Fill in the information: Name, phone number, party size, wait time, and leave note if any.
4. Then click Done.

3. Manage the Waitlist (POS – Staff View)

a. Seat a party

• When the guest checks in, click Check in.
• Choose a table and click Save.

b. Mark no-show

• If the guest does not come, click three-dot icon and select No show.

Have a nice day!