Set up to auto-print Kiosk order number on the ticket

I. Purpose

When guests place an order and pay on a self-service Kiosk, the system automatically prints a ticket that shows the order number. Staff can then call orders by this number, speeding up service and preventing mix-ups.

II. Instruction steps

1. Set up on the dashboard

1. On the dashboard, go to Applications → Kiosk → Order settings.
2. Scroll to Customer information, tick Automatically print order number ticket.
   • Unchecked (default) – the Kiosk prints only the regular receipt after payment.
   • Checked – once the guest pays in full, the Kiosk immediately sends a print job for the Order Number Ticket to the receipt printer assigned to that Kiosk.
   • Guests can still choose to print an additional receipt if they wish.
3. Click Save to apply the change.

2. How It Works on the Kiosk

1. The guest completes a self-order and pays with a supported method.
2. The Kiosk sends a command to its configured receipt printer, which prints the Order Number Ticket.
3. The ticket shows the order number, so guests and staff can identify it easily.
4. Kitchen or bar staff call the ready orders by this number.

Notes:

• Any user with Kiosk configuration rights can change this setting.
• The ticket prints from the receipt printer mapped to each individual Kiosk.
• If no printer is assigned, no Order Number Ticket is printed.
• The ticket layout follows the default format; it is not affected by other back-end rules.

From now on, every Kiosk transaction will produce a clear order number, enabling faster and more accurate service.

Have a nice day!