Redeem points on POS

I. Purpose

Allow the cashier to redeem a guest’s reward points for eligible offers during checkout and apply the chosen benefit to the bill.

II. Instruction Steps

1. Open the Customer’s Reward Details
   • On the payment screen, tap Customer.
   • The guest’s point balance appears → tap View details to review their spending history and total points.
   • Tap Select to attach this customer to the bill.
     Tip: You can also tap Select customer after pressing Pay.
2. Display Available Rewards
   • Tap Rewards to see every offer the guest can redeem.
3. Redeem an Offer

   Scenario	Action
   Guest already has a reward code	Scan or enter the reward code → tap Apply.
   Guest meets the conditions but has no code yet	Tick the eligible reward → tap Redeem. Confirm with OK.

   

   • If the bill does not meet the offer requirements, the system shows an alert.
   • Once redeemed, tick the desired reward again and tap Done to apply it to the bill.

4. Complete Payment
   Tap Pay to finish the transaction as usual.
5. Collect Guest Feedback (Optional Secondary Screen)
   • The customer-facing screen invites the guest to rate the meal and leave comments.
   • After entering feedback, they tap Submit.

Your reward redemption is now applied, and the guest’s points are automatically adjusted.

Have a nice day!