Refund Gift card

I. Purpose

This feature allows cashiers to refund gift card balances when requested by customers.

II. Instruction Steps

1. Assign Permission

Note: The Refund Gift Card permission is enabled by default for the Owner and Manager roles.

1. On the dashboard, go to Settings → Staff.
2. On Manage Roles tab, select a role you want to assign the permission to.
3. Click edit icon on that role.
4. Under Roles, locate the Gift Card section.
5. Select Check Balance to allow employees to check gift card balances and perform Top-up and Refund transactions.
6. Click Save to apply the changes.

2. Refund a Gift Card

1. Log in to the POS using your account.
2. On the main screen, select Gift Card.
3. Select Check Balance.
4. Enter the customer’s gift card number and click Search.
5. After the gift card balance is displayed, click Refund and enter the amount to be refunded.
6. Click the icon to select a refund reason.
7. Click Yes, Refund It to confirm.
8. Select the refund method.
9. After the refund is completed, the system will display a success message and print a refund receipt, as shown below.

The gift card refund has been completed successfully.

Have a nice day!