Set up orders on Online Ordering

I. Purpose

This feature allows managers to customize how orders are received, processed, and confirmed on the Online Ordering website.

II. Instruction Steps

1. Email Requirement

Step 1: Access Order Settings

1. On the Dashboard, go to the Online Ordering app.
2. Select the Settings tab.
3. Navigate to the Order settings section.

Step 2: Configure Email Requirement

1. Click the Edit icon.
2. By default, Required to enter email when ordering is enabled, which makes the email field mandatory during checkout.

• If you want customers to enter their email → keep this option enabled
• If not → uncheck the option

3. Click Save to apply the changes.

Note: If this setting is enabled and the customer leaves the email field blank, the system will display the message: “Please enter your email.”

2. Order Options

2.1. Preparation Time

• Set the average preparation time for the kitchen or bar to prepare orders.
• Default setting: 30 minutes
• Managers can adjust this time based on actual operations.

2.2. Configure Automation Rules

Rule 1: Auto-Confirm & Send to Kitchen

This controls when an order is officially recognized and sent to the kitchen/bar.

• Automatically confirm and send orders to the kitchen:
  • All orders: Every order received will be sent to the kitchen immediately.
  • Paid orders (Recommended): Only orders that have been successfully paid through the gateway will be sent to the kitchen. This prevents preparing food for unpaid orders.

Rule 2: Timing for Kitchen Orders

This controls WHEN the order actually reaches the kitchen/bar staff.

• Automatically send the order to the kitchen:
  • Right away when the order is confirmed: The kitchen receives the order the moment it is confirmed/paid.
  • 30 minutes (food preparation time) before the desired pick-up time: The system calculates and sends the order to the kitchen 30 minutes before the customer’s requested pickup time.
  • Add a buffer time: You can set a specific number of minutes (e.g., 10 minutes) to act as a “safety gap” before the scheduled pickup time.

Rule 3: Automatic Bill Printing

This controls the printer behavior at the cashier/POS.

• Automatically print bill:
  • When order is confirmed: The bill prints as soon as the order is successfully received by the system.
  • When order is fired: The bill only prints when the kitchen/bar staff actually starts preparing the order (fires the order).

After configuring your preferred workflow, click Save to apply the settings.

Have a nice day!