I. Purpose
Help cashiers record customers’ item cancellation requests before or after an order has been sent to the Kitchen/Bar.
Cashiers can remove items that have not yet been sent for preparation or specify the cancellation quantity and reason for items already sent, subject to serving status and authorization requirements.
II. Instruction steps
1. Before the order is sent to the Kitchen/Bar
Select the item you want to remove, then tap the delete icon to remove it from the order.
2. After the order has been sent to the Kitchen/Bar
- Open the order containing the item you want to cancel.
- Select Cancel item.
- Enter the cancellation quantity and cancellation reason.
- Tap Yes, Cancel it to confirm.
The canceled item is displayed in the order, as shown in the image below.
III. Notes
- Partially served items: Only the servings that have not yet been served can be canceled.
- Fully served items: Items cannot be canceled once all servings have been served.
- Unsupported item types: Combo items and items prepared based on ingredients cannot be canceled.
- You can also access the customer’s order from the Floor plan screen:
- Tap the customer’s table.
- Tap the delete icon to remove an item that has not yet been sent to the Kitchen/Bar.
- The following roles can authorize item cancellations:
- Restaurant manager
- System administrator
Have a nice day!
